
Most of issues are related to the new APFS (Apple's new file system) introduced in iOS 10.3.There is various issue that can cause the BackupAgent to crash. These are most often caused by the Apple's iOS BackupAgent process crashing. Then see below for tips.ĭevice Disconnected and Unknown Error messages: Back up your device and wait until the error occurs.In the device console search field enter "BackupAgent" to filter and only see the BackupAgent's activity.In the contextual menu, select 'Show device console'.In the sidebar, right-click your device.Instructions - Use iMazing's device console to identify the issue:
#IMAZING IOS HOW TO#
The following guide describes how to delete your backup with iMazing. Important: if you've ever backed up with iMazing, make sure you delete the backups using iMazing also.


In iMazing for Windows you can go in Preferences and click "Reinstall Apple Components". It's important to keep your Apple drivers up to date and installing the latest version will update them as well. If you get an error message in both iMazing and iTunes If you get the error in iMazing, try to see if you also get it in iTunes. First of all, make sure that your USB cable is fine, try another USB port and make sure you don't use a USB hub. This can happen for many reasons that are sometime difficult to troubleshoot. IMazing or iTunes fail to back up your device and display an error message, including a wrong ' Device Disconnected' message or ' Generic Error'.
